Cancellation, Return & Exchange Policy

• In case, you wish to exchange any product, you need to return it within 14 days of delivery.
• No Refunds and Exchanges on certain products. Please check individual product pages for more details on each product. No Returns and Exchanges are possible on products purchased during on the EOSS SALE.
• Return/exchanges are eligible for sale items, excluding products purchased on EOSS SALE.
  
• In the case of returns, the item purchased must be unused and in the same condition in which you received it. The products should be in their original packaging accompanied by proof of purchase.
• Return items received will be checked by the quality assurance team. Failing to meet any expectations, the product will be not accepted as well as will be returned back to you at your expense (if requested by you). No amount will be reimbursed in this case nor will the new/exchanged pair be dispatched.
• Exchanges for a particular product are subject to the availability of the product or the desired size. In the event that the product is unavailable, a gift card will be issued. This gift card can be used to purchase any item from our website.
  
• International orders are not eligible for any returns/exchanges.
  
• In case of a missing/wrong/damaged product, we request you to get in touch with our customer care team within 72 hours of delivery.
• Mandatory: When unwrapping your shipment, please record a video. Ensure the details on the shipping label are clearly visible before removing the outermost packaging. This will serve as proof in case you receive a damaged, missing, or incorrect product.  
  

CANCELLATION POLICY 

For all CASH ON DELIVERY & PREPAID orders purchased online, cancellations must be made within 24 hours of placing the order. Once a COD order is verified via call/ WhatsApp, it cannot be cancelled.

DAMAGE AND REPAIR POLICY

We strive to create footwear of good quality using tested materials. However, we understand that occasional issues may arise. To ensure customer satisfaction, we have a repair policy in place. This policy does not cover damage resulting from normal wear and tear, such as scuffs, scratches, and fading, or from unforeseen incidents like accidental drops, spills, or exposure to extreme conditions. Benesorte strives for high quality, but cannot be held responsible for the natural deterioration of footwear over time or damage caused by unpredictable events during use.